Take This Job and Love It!

Take This Job and Love It!
Saturday, May 19, 2012 - Saturday, May 19, 2012
Wyndham Hotel Love Field
Dallas, Texas (TX), United States
Provided by Advanced Health Education Center

CME Provider:
Advanced Health Education Center
8502 Tybor Drive
Houston, Texas (TX) 77074
United States

Toll Free: (800) 239-1361
Phone: (713) 772-0157
Fax: (713) 772-0155

Conference Center:
Wyndham Hotel Love Field
3300 W. Mockingbird Lane
Dallas, Texas (TX) 75235
United States

Phone: (214) 357-8500

Description:
Providing excellent quality imaging and patient care with exceptional customer service is an integral part of the Radiology Department. Faced with challenges every day we must remain focused on imaging skills and patient safety. Communication affects every aspect of our job and our ability to gain patient compliance. Patient focused communication will be a main focus of this course discussing communication barriers and evaluating our communication skills. The course will conclude with medical legal issues that affect the radiology department and imaging professional. This day of learning will be guided by faculty that understand the benefits of engaging the class participants in activities and scenarios that teach you how to apply quality management theory and process to real life work situations. This course will combine instructor presentations and interactive sessions with the opportunity to take a look your communication skills, medical legal issues and real case scenarios where you will be the judge. We all must know how to deal with the day to day problems which can be roadblocks to keeping us and our patients happy and be able to provide them with the “Warm Fuzzy” of imaging. Join AHEC for a day of education and interaction which will enhance your networking and professional development. You will love it!

Course Topics
• Quality Imaging: Whose Job Is It?
• Patient Care vs. Customer Service
• Patient Focused Communication
• That Couldn’t Happen to Me! Medical Legal Issues in Radiology
• Real Case Scenarios & Discussions
• The “Warm Fuzzy” of Imaging

Self Assessment Module (SAM): No

Instructors:
Peggy Hoosier, MEd, RT(R)(M)

Specialty Audience:
Radiology