PACS vendors explore managed services model

August 13, 2008 PACS vendors explore managed services model Douglas Page -------------------------------------------------------------------------------- At first glance, the recent volley of vendor offerings called managed services looks like a reincarnation of the application service provider model popular a few years ago. The ASP concept offered hospitals all the benefits of having PACS without the initial capital outlay. Instead, customers contracted a third party to deploy and maintain an appropriate data management, distribution, and storage solution. The idea fizzled somewhat when customers realized the downside to relinquishing control of imaging data to a third party. Not only trepidation over third-party control of archives, but performance as well, became an issue. "In order to get fast image load times, you often needed enough onsite storage to handle frequently accessed images and priors," said Alan Schweitzer, senior technical manager of professional services at RCG Healthcare Consulting. "As a result, the cost savings were not great, particularly for larger sites."

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