PACS crash teaches administrator the hard way

May 19, 2008 PACS crash teaches administrator the hard way John C. Hayes -------------------------------------------------------------------------------- Michael Toland was seven months into his first job as a PACS administrator, working for a 250-bed community hospital with a 70,000 per year exam volume, when the PACS crashed. One of two storage array controllers, a device that trafficks data to disc storage, had started to generate error codes and was nearing failure. It wasn't a crisis because the second storage array controller was working fine, said Toland during a presentation Saturday at SIIM. A replacement was scheduled. But instead of performing the replacement on the scheduled date, the vendor showed up early, at a time when Toland was away. The vendor was let in by the IT team and replaced the storage array controller. Instead of copying system files from the existing controller to the new one, however, the vendor copied the new controller to the existing controller. All PACS data disappeared.

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This article was republished with permission from CMPMedica, LLC