Apologizing when things go wrong could backfire

April 1, 2008 Diagnostic Imaging. Apologizing when things go wrong could backfire Emily Hayes -------------------------------------------------------------------------------- Googling the words "Sorry works" takes you to a website that exemplifies a movement for apologies and disclosure to patients, plus upfront compensation after adverse medical events. At www.sorryworks.net, physicians are advised that the medical malpractice crisis is actually a customer service issue that has been "miscast as a legal problem to be solved by politicians." The movement supports the many states that have passed immunity laws allowing health providers to apologize and express grief to patients who have suffered adverse events, without suffering personal consequences later on in court.

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